Adjust the video quality to match your needs and internet connection strength. Choosing the right video definition can help maintain a clear and stable call experience.
Free users will automatically move between LD, SD, or audio-only based on their internet connection strength.
Available on all plans ⭐ Supported on all devices
How to change your video definition
Easily adjust your video definition during a session:
While in a doxy.me call, navigate to the Control Bar
Select Video Definition (camera icon)
Choose the option that works best for you and your internet connection:
Auto (Automatically adjusts based on your connection) - Recommended
LD (Low Definition)
SD (Standard Definition)
HD (High Definition) — Pro plans only
💡 Auto is the recommended option. With Auto, doxy.me dynamically adjusts your video quality based on real-time internet bandwidth. This helps maintain your video connection even if your internet strength changes during the call.
Video definition levels explained
Your video quality will automatically move between the following definition levels.
Auto (A)
Video quality will increase and decrease based on the reliability of your internet to help keep you connected
💡 Recommended use case: Any session where internet connectivity may be a concern to the provider or patient
Low Definition (LD)
Provides a reasonably clear picture, requires less bandwidth, and increases the chances of a stable call
💡 Recommended use case: A weekly telehealth check-in where close-up details of your patient are not required or when internet stability is a concern
Standard Definition (SD)
Provides a clearer picture, but requires more bandwidth and computer power than low definition
💡 Recommended use case: A patient consultation where observing quick facial expressions or physical features is needed
High Definition (HD)
Provides the clearest picture, but requires the most bandwidth and computer power
💡 Recommended use case: An appointment where fine details are essential for accurate assessment such as dermatology, wound care, or identifying non-verbal cues
Aspect ratios explained
For an immersive video experience, doxy.me defaults to a widescreen video aspect ratio of 16:9
To save bandwidth, your video may move to a 4:3 square screen video aspect ratio
💡 Tips:
Changing the video definition will change how you see patients and how patients see you
Your patients cannot independently adjust their own video quality
If you experience freezing or dropped calls, switch to LD or enable Auto for better stability
Running other programs while using doxy.me may impact the video quality
Using Virtual Background? Changing video definition may briefly pause your Virtual Background, showing your real background for a couple of seconds. Video and audio stay active.
Questions? Please contact our Support team