Get to know the new call layout
This update keeps video feeds fully visible and moves participant details into a Sidebar so the call stays uncluttered. Your familiar tools are still there, just organized to stay out of the way while you focus on the visit.
Available on all plans ⭐ Desktop and mobile friendly
Navigate the updated call layout
The updated call layout is designed to keep video fully visible while making in-call tools easier to access and less distracting. Controls and participant details now live in their own dedicated areas, so nothing overlaps the video during your session.
Below is a quick walkthrough of what you’ll see and how to use it.
1. Video stays front and center
During your session, video remains fully visible at all times. No controls, panels, or menus sit on top of the video area, helping you stay focused on faces, body language, and connection.
Sidebar: Session participants and the Waiting Room
When a session begins, the Sidebar opens automatically on the left side of the screen.
The Sidebar includes:
In call with
At the top of the Sidebar, you’ll see everyone currently connected to your session.
From here, you can open a Patient Information Card to:
Send and receive chat messages
Confirm camera and microphone setup
View participant details at a glance
Waiting Room
Below the in-call list is the Waiting Room, where patients appear after checking in.
You can:
See who is waiting to join
Message patients while they’re still in the Waiting Room
2. Opening and closing the Sidebar
To close the Sidebar, click the X in the upper-right corner of the panel
To reopen it, click the Sidebar icon in the bottom-left corner of the screen
This lets you create more space whenever you want, without losing access to participant details.
3. The Control Bar: Essential session tools
The Control Bar sits below the video, in its own dedicated space. Here you’ll find familiar controls, including:
Camera and Microphone
Apps
More menu with troubleshooting options
End Call button
These controls are always easy to reach, but designed to stay out of the video area.
4. Session timer location
The session timer now appears in the bottom-left corner of the screen. It’s visible when you need it, while staying unobtrusive so it doesn’t draw attention away from the visit.
FAQs: Frequently Asked Questions
Your call tools are still there, they’re just organized so video stays fully visible and controls are easier to access without covering the video.
Q: Everything looks different — what happened?
This is the updated call layout. It keeps the video fully visible and moves participant details and controls into dedicated areas so nothing covers the video.
Q: Why did doxy.me update the call layout?
Providers told us they didn’t want session controls fading in and out, and they wanted more flexibility depending on how they work. This updated layout is designed to support both styles, without covering the video.
Q: Why is the Sidebar opening automatically?
So participant and Waiting Room details are immediately available when the session begins, without needing to search for them.
Q: How do I hide that panel? It’s taking up space.
Click the X in the upper-right of the Sidebar to close it.
Q: I closed the Sidebar. How do I bring it back?
Click the Sidebar icon in the lower-left of the call screen.
Q: What is the Sidebar, and what does it do?
The Sidebar is where you’ll see who’s in the call and who’s waiting, without overlapping the video.
Q: Where did the timer go?
It’s now in the bottom-left of the call screen. It’s still available, just positioned to stay out of the way.
Q: Did anything get removed?
No. Your familiar tools are still available. The update mainly changes where some tools appear so the call view stays clean and focused.
Q: Can I go back to the old layout?
No. At this time, the updated layout is the current call experience.