Text message invites are an effective way to invite your patients to appointments. Sometimes, however, a patient doesn’t recognize the nature of the text invite, and replies with Stop. This action unsubscribes them from doxy.me text messaging, preventing them from receiving text invites from any provider using doxy.me.

If you try and send a text invite to a patient who has unsubscribed from doxy.me text messaging, you will immediately receive the following error message:

Doxy.me text invites can potentially be sent from three different numbers, depending on the location of your patient and whether or not the last invite they received was our default invite message or a customized invite. The instructions below will help you determine which number they likely blocked, and thus to which number they need to subscribe. However, the safest option is for your patient to subscribe to all three numbers.

Text the word "Start" to the following three numbers:

Your patient will receive a confirmation text message from each number letting them know they are subscribed to doxy.me alerts. They will now be able to receive any type of text invite you send.

If you have any questions, please contact our support team.