These days, it's common for a device to have more than one camera, microphone, or speaker option. These may be built in to the device, be connected through a cable, or even connected wirelessly.

Devices often try to guess which camera, mic, and speaker to assign to doxy.me, but these can be changed if desired.

To access these settings before a call, use the menu found on your camera preview located in top right corner of your Dashboard.

Once the device settings window opens, the following actions can be taken:

Note for providers: If your self-preview is not visible, it may have been turned off. To turn it back on, go to My Account > Settings and then click on Room tab. Then make sure "Camera preview in dashboard" is toggled on.

To access these settings during the call, locate the Control bar at the bottom of your screen. Then select the Options menu, followed by Settings.

The steps to access Settings while on a mobile phone or tablet is essentially the same as described above. Before the call, access the Settings using the gear icon in the top left corner of the self-preview.

During the call, you can switch to the camera on the back of your mobile device by clicking on the flip camera icon on your self-preview. If you wish to change your microphone or speakers, you'll need to access Settings by touching the screen and then using the Control bar to access the Options menu, then selecting Settings.

If you have tried adjusting your device settings and are still having problems, please refer to the following Troubleshooting articles. You're also welcome to reach out to our support team.