You may want to turn off your microphone during a call. For example, you may need to mute unexpected background noise or speak to a staff member who is in the room with you.
Turn Your Microphone On or Off during a Call
Option #1
The quickest way to turn your microphone on or off is to tap your space bar. When you do so, a message will appear on screen telling you whether your microphone is muted or unmuted.
Note: This only works if you are actively on the doxy.me browser tab. In other words, if you have clicked on your EHR window to type notes while you meet with your patient, then clicking your space bar will not mute/unmute.
Option #2
Move your mouse/cursor to the bottom of the screen.
In the Control bar, click the microphone icon to toggle the microphone off.
Once the microphone is off, the icon will display in red. Clicking it again will turn the microphone back on.
Turn Your Microphone On or Off before the Call Starts
Click the microphone icon in the top right of your Dashboard.
The icon will turn red, indicating the microphone is off.
Click the the microphone icon again to turn the microphone back on.
The icon will turn white, indicating the microphone is on.
If you have any questions, please contact our support team.