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Notifications overview

Get notified when patients enter your Waiting Room or send you a chat message

Updated today

With notifications, you’ll be aware when patients join your Waiting Room for their appointments or send you a chat notification. Choose patient check-in notifications through your browser, email, or text message. Select which sound, if any, you’d like to hear when you receive a chat message.

Available on all plans ⭐ Supported on all devices


Waiting Room Notifications - All plans

Browser notifications

Browser notifications are alerts that pop up on your computer—outside of the doxy.me browser window—letting you know when something important happens, like a patient checking in.

They're helpful if you're multitasking or not actively watching your doxy.me tab.

  • Helpful for multitaskers: You can work in other apps and still get notified when a patient arrives

  • Ideal if you’re desk-based: Great for providers who are typically at their computers when patients check in

  • May need setup: You might have to tweak your browser settings to enable them

💡Tip: Safari does not currently support browser notifications in doxy.me. If you’d like to use browser notifications, please use Chrome.

Turn on browser notifications

  1. Go to Settings on your dashboard

  2. Open the Preferences tab

  3. Slide the Check in notifications toggle to activate

  4. Select a sound to play when you receive a notification

  5. Click Save changes at the bottom of the screen


Waiting Room Notifications - Paid plans

Email notifications

Email notifications let you know when a patient checks in by sending a message to your inbox. They’re easy to set up and can be helpful when you're away from your computer.

  • Lets you step away from your desk and still get notified

  • Provides a timestamp you can reference later

  • Easy to enable in settings

  • Prevent notification emails from going to spam folders by adding doxy.me to your contacts

Text notifications

Text notifications send a message to your phone when a patient checks in. They're a reliable way to stay informed, even when you're on the go.

  • Works even when you’re away from your computer

  • Mobile carriers might filter texts as spam, this can be fixed by contacting your carrier

Turn on email or text notifications

  1. Go to Settings on your dashboard

  2. Open the Preferences tab

  3. Slide the email or text message notifications toggle to activate

  4. Enter your information - either an email address or phone number that the notifications will be sent to

  5. Click Save changes at the bottom of the screen


Other notifications

Chat notifications - All plans

When a patient sends you a message through chat, you'll hear a notification sound from your device. This helps you respond quickly during sessions.

  • A notification sound plays by default for incoming chat messages

  • Sound can be customized or turned off completely

Change chat notification sound

  1. Go to Settings on your dashboard

  2. Open the Preferences tab

  3. Select a sound from the Chat message sound dropdown

  4. Click Save changes at the bottom of the screen


Where to find your notifications in session

Notifications for patient messages, check-in, and saved changes will be displayed on in a stack on the bottom right corner of your screen. If you’re on mobile, your notifications will appear in a stack on the top of your screen in the middle. Notifications included in the stack are patient messages, patient announcements, and saved changes.


Privacy and HIPAA Information

In keeping with Privacy and HIPAA standards, no protected health information (PHI) is ever included in notifications.


Questions? Please contact our support team.

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