To have a doxy.me call, you need to give your browser permission to access your webcam and microphone.
When Using a Desktop or Laptop
How to Allow Camera and Microphone in the Browser
While on Doxy.me, select the lock icon located near the left side of your search bar.
NOTE: With Chrome 117, this icon was updated to the TUNE icon
When the menu appears look for camera, mic and sound options.
Make sure the toggle is blue for camera and microphone, this will ALLOW access to those devices.
You can also test your device here to ensure everything is working correctly.
How to Reset Chrome Permissions for Cam and Mic
From your Doxy Dashboard or the waiting room, click the lock icon in search bar.
Select Reset Permissions option
3. All toggles will turn to off, then simply set them back to Blue to be on.
4. When prompted by the browser, be sure to Allow the Cam and Mic.
How to Allow Access on Mobile Devices
(iPhone, iPad, Android Phone/Tablet)
Allowing Access to Camera or Mic
When you enter a waiting room or log in to your Dashboard, you will be prompted to enable your camera and microphone for use during a call. Please be sure to select Allow.
How to Reset Permissions to a Blocked Camera or Mic on Mobile
Click the Lock icon to open the settings.
Select Permissions
Select Reset Permissions
Be sure to select Allow when prompted to enable camera and microphone
For Android: If this does not resolve the issue, try following these steps to make sure permissions are allowed in the Android Permission Manager
If you have any questions, please contact our support team.