Step 1: While on Doxy.me, select the lock icon located near the left side of your search bar.

Step 2: When the menu appears look for camera, mic and sound options.

Step 3: Make sure the toggle is blue for camera and microphone, this will ALLOW access to those devices.

You can also test your device here to ensure everything is working correctly.

Step 1. Click the Lock icon to open the settings.

Step 2. Select Permissions

Step 3. Select Reset Permissions

Be sure to select Allow when prompted to enable camera and microphone
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For Android: If this does not resolve the issue, try following these steps to make sure permissions are allowed in the Android Permission Manager

When you enter a waiting room or log in to your Dashboard, you will be prompted to enable your camera and microphone for use during a call. Please be sure to select Allow.

Step 1. Click the Lock icon to open the settings.

Step 2. Select Permissions

Step 3. Select Reset Permissions

Step 4. Select Allow whenever prompted to enable camera and microphone.

Step 1. Select the red camera icon located near the right side of your search bar.

Step 2. Change the camera and microphone access to Always Allow.

Step 3. Refresh the browser tab (CTRL + R).

Step 1. Open Safari Settings.

Step 2. Navigate to Websites.

Step 3. Go to the Camera and Microphone tabs.

Step 4. Change access to Allow.

Step 5. Restart Safari.

Step 1.Go to Safari Settings

Step 2. Click on "Websites" tab

Step 3.Click on camera/microphone

Step 4.Set camera/microphone to "Allow"

When you initially enter a waiting room or log in to your dashboard, you will be prompted to enable your camera and microphone for use during a call. Please be sure to select Allow.

Step 1. Open your Website Settings from the check-in screen.

Step 2. Ensure your camera and microphone are set to Allow:

Step 3. Select Done, and refresh the tab before checking in again.

Step 1. Go to Settings on your device.

Step 2. Scroll down and open the Safari tab.

Step 3. Ensure your camera and microphone are set to Allow.

Step 4. Make sure the Request Desktop Site option is turned off.

Step 1. Select the lock icon located on the right side of your search bar.

Step 2. Click both Xs to Clear this permission and ask again.

Step 3. Refresh the browser tab.

Step 4. When prompted, ensure you're using the correct camera and microphone inputs, and select Allow.

Step 1. Select the menu icon in the upper right corner.

Step 2. Go to Settings.
​Step 3. Scroll down to Privacy & Security.
​Step 4. In your Camera & Microphone settings, ensure that doxy.me is set to Allow.
​Step 5. Restart Firefox.

Step 1. Open the menu and go to Settings.
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Step 2. Scroll down to Privacy & Security.

Step 3. Go to Cookies & Site Data.

​Step 4. Select Clear Data.

​Step 5. Return to your Dashboard or the waiting room and refresh the page.

​Step 6. You'll be asked to allow access to your camera and microphone. Be sure to select Allow.

When you initially enter a waiting room or log in to your Dashboard, you will be prompted to enable your camera and mic for use during a call. Please be sure to select Allow.

Step 1. Tap the dots in the upper right corner.

Step 2. Open Settings.

Step 3. Go to Settings, and open Clear private data.

Step 4. Select Site settings and CLEAR DATA.

Step 5. Refresh the tab before checking in again.

Once you log in or re-enter the waiting room, be sure to select Allow when prompted to enable the camera and microphone.

Step 1. Open your device's Settings app.

Step 2. Go to Apps & App permissions.

Step 3. Select Firefox from your list of installed apps.

​Step 4. Open Permissions and ensure your camera and microphone are toggled on.

Step 5. Restart your Firefox app before logging in or re-entering the waiting room.

Step 1. Select the lock icon located near the right side of your search bar.

Step 2. Select the drop-down menu next to camera and microphone.

Step 3. Change the camera and microphone access to Allow.

Step 4. Refresh the browser tab (CTRL + R).

You can also test your device here to ensure everything is working correctly.

Step 1. From your Dashboard or the waiting room, click the lock icon in search bar.

Step 2. Open Site Permissions.

Step 3. Select Reset permissions and Reset.

Step 4. Return to your Dashboard or the waiting room and refresh the page.

Step 5. You'll be asked to allow access to your camera and microphone and be sure to select Allow.

When you initially enter a waiting room or login to your Dashboard, you will be prompted to enable your camera and mic for use during a call. Please be sure to select Allow.

Step 1. Tap the dots in upper right corner.

Step 2. Open Settings.

Step 2. Open Privacy.

Step 3. Select Clear browsing data and restart Chrome.

Once you login or re-enter the waiting room, be sure to select Allow when prompted to enable camera and microphone.

Step 1. Open your device's Settings app.

Step 2. Go to Apps & App permissions.

Step 3. Select Edge from your list of installed apps.
​Step 4. Open Permissions and ensure your camera and microphone are toggled on.
​Step 5. Restart your Edge app before logging in or re-entering the waiting room.

Step 1. Open Start menu in the lower left corner of your screen and go to Settings.

Step 2. Open Privacy tab.

Step 3. Scroll down to Camera and Microphone.

Step 4. Make sure Allow access to the camera on this device is toggled on.

Step 5. Ensure that Allow apps to access your camera is toggled on.

(If you're using a company-owned device, please ensure there are no administrative restrictions on camera or microphone access)

Step 1. Open Start menu in the lower left corner of your screen and go to Settings.

Step 2. Go to Update & Security tab.

Step 3. Select Check for updates.

This will ensure that Windows has the latest camera and mic driver software needed to work in your preferred browser.

Most Windows 10 devices have multiple outputs for the integrated camera and microphone, but it may not always default to the correct one. Here's how to change it in your Chrome settings:

Step 1. Open Settings in upper right menu.

Step 2. In the search bar, type Site settings.

Step 3. Go to Camera or Microphone tab.

Step 4. Select the drop-down menu, and switch between the options until you find the correct input.

Step 1. Open Start menu and search for Lenovo Vantage.

Step 2. Ensure camera and mic are toggled on.

In your browser, you can test your device here to ensure everything is working correctly. If you are still having issues, restart your device.

Step 1. Select the red camera icon located near the right side of your search bar.

Step 2. Change the camera and microphone access to Always Allow.

Step 3. Refresh the browser tab (CTRL + R).
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Step 1.Open System Preferences. (may show as "System Settings" in Ventura OS)

Step 2.Go to Security & Privacy.

Step 3. Under the Privacy tab, ensure your browser is selected to have access to both Camera and Microphone options.

Step 4. Restart the browser.

When you initially enter a waiting room or log in to your dashboard, you will be prompted to enable your camera and microphone for use during a call. Please be sure to select Allow.

App permissions can be managed through the Permission manager. See full Samsungs instructions here.

Step 1. Go to the Settings, and then select the Apps menu.

Step 2. Tap on the more options (three vertical dots) icon.

Step 3. Choose the Permission manager.

Step 4. You can check the list of permissions. Select the feature for which you want to check permissions.

Step 5. Select camera and/or microphone.

Step 6. Select the web browser(s) (Chrome, Firefox, etc.) that you wish to update.

Step 7. Choose Allow all the time (recommended) or Allow only while using the app.