⭐ For providers and patients
If your camera or microphone isn’t working, follow these steps. This guide walks you through simple checks and browser-specific solutions to get you up and running.
Step 1: Try these basic fixes first
Start here before adjusting any browser settings:
Close other apps using your camera/mic
Apps like Zoom, Skype, Teams, or FaceTime may block doxy.me access
Use a supported browser
Doxy.me works best on:
Google Chrome (preferred)
Mozilla Firefox
Safari (on Mac or iOS)
Microsoft Edge
Run a system check
Use the Pre-call Test to confirm your camera and microphone work correctly
Restart your device
A full restart resets permissions and clears temporary glitches
Step 2: Browser-specific instructions
Each browser handles permissions differently. Follow the steps below based on your browser.
Google Chrome
Chrome remembers your camera/mic preference. If you previously denied access, it won’t ask again automatically.
To allow access:
Click the site settings icon on the left side of the address bar
Set both Camera and Microphone to Allow
Refresh the page
If that doesn't work:
Under Customized behaviors, check for "https://doxy.me"
If listed under Not allowed to use your camera/mic, click the trash icon to remove it
Return to doxy.me and reload the page – it will prompt you again
Trash can icon next to camera permissions in Google Chrome
Trash can icon next to microphone permissions in Google Chrome
Mozilla Firefox
Firefox lets users block access in two ways:
Temporary Block
This resets after you reload the page
You’ll be asked again—click Allow
Allow button for camera on Firefox
Allow button for microphone on Firefox
Permanent Block
If you checked “Use for all cameras/microphones,” the block is saved.
Click the lock icon in the address bar
Click the arrow > More Information → then Permissions tab
Uncheck “Use Default” and set Camera and Microphone to Allow
Reload the page
More information tab on Firefox
Permissions tab on Firefox
Safari (macOS and iOS)
Safari behaves differently—it won’t show permission status until you interact with the camera or mic.
Temporary Denial (“Don’t Allow”)
Simply reload the page and click the camera/mic again when prompted.
Allow button for camera on Safari
Allow button for microphone on Safari
Permanent Denial (“Never for This Website”)
This prevents Safari from requesting access again unless manually changed.
Go to Safari > Settings for This Website (or right-click the address bar)
Set both Camera and Microphone to Allow
Reload doxy.me
Settings for doxy.me on Safari
Safari Camera and Microphone settings
If access is still blocked:
A banner will appear prompting you to update permissions
Follow the instructions to resolve
Note: Safari won’t update toggle states until you click to interact
Microsoft Edge
Microsoft Edge works similarly to Chrome and is supported across desktop and mobile platforms.
Windows / macOS (Desktop & laptop)
Click the site settings icon in the address bar (to the left of the doxy.me URL)
Set Camera and Microphone to Allow
Refresh the page
If access is still blocked:
Look for https://doxy.me under Blocked and click the trash icon to remove it
Reload doxy.me to be prompted again
Android (Phones & tablets)
Tap the three-dot menu (⋮) > Settings > Site Permissions
Tap Camera and Microphone
Set both to Ask First or Allow
Ensure doxy.me is not listed as blocked
Return to doxy.me and refresh the page
Also check system settings:
Go to Settings > Apps > Edge > Permissions
Enable Camera and Microphone access
iPhone / iPad (iOS)
Open the Settings app on your device
Scroll down and tap Edge
Tap Camera and Microphone, and set both to On (green toggle)
Return to Edge, refresh doxy.me, and tap the camera or mic toggle to trigger the request
If access was previously denied, the permission prompt will reappear after interaction
Step 3: After fixing permissions
After making changes:
Refresh the doxy.me page
If the camera/mic is still not working, restart your device one more time
Try another browser if all else fails
📱 Note for Mobile Users:
If you're on an Android or iPhone, you may also need to check your device settings to ensure your browser has permission to access the camera and microphone.
Android: Settings > Apps > [Browser] > Permissions
iOS: Settings > [Browser] > Camera/Microphone
Step 4: Check device permissions for camera and microphone
If you've allowed access in your browser, your device may be blocking your camera or microphone. Here's how to ensure both are enabled:
📹 🎙️ If you use an external camera or microphone, make sure these are installed and working correctly. If you experience an issue, unplug and replug each device to reset the driver.
macOS
Open System Settings (or System Preferences)
Go to Privacy & Security > Camera
Check your browser (Chrome, Firefox, Safari, Edge)
Repeat for Microphone
Restart your browser after making changes
macOS camera and microphone settings
macOS camera settings by browser
iPhone and iPad (iOS)
Open Settings > Safari / Chrome / Firefox / Edge
Tap Camera and Microphone
Set both to Allow or Ask
Force-close and reopen the browser to re-trigger permissions
‼️ Safari may not ask for permissions again until you interact with the camera or microphone toggle
Windows
Open Settings
Go to Privacy & security > Camera
Toggle Camera access to On
Enable Let apps access your camera
Confirm your browser (Chrome, Firefox, Edge) is listed and allowed
Repeat under Privacy & security > Microphone
Android Phones & Tablets
Go to Settings > Apps > [Chrome, Firefox, or Edge]
Tap Permissions
Allow Camera and Microphone access
Return to Doxy.me and refresh the browser
If you have any questions, please contact our support team.