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Why do I see animations in my doxy.me call?
Why do I see animations in my doxy.me call?

Learn more about Apple's new standard feature, Reactions!

Updated over 6 months ago

Starting with macOS Sonoma or with iPhone and iPad on iOS 17 or later, users are now able to use Apple's standard feature called Reactions. Reactions is an emoji-like video conferencing tool allowing users to express themselves in real-time.
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You may see many different Reactions, such as confetti, hearts, thumbs up, thumbs down, balloons, and more. To see the full article from Apple, including example photos, please visit this link.
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The reaction will appear inside of the video box of the user who triggered it. Keep in mind both you and your patient may need to follow these same steps, if you are both using Apple devices.

How do I (or my patient) turn off Reactions?

As mentioned above, Reactions is now a setting that is enabled by default from Apple. In order to turn this off, this will require the provider or patient on the affected device to navigate to the Video Effects menu to disable it.


For macOS (Macbook Pro, Macbook Air, iMac)

  1. Navigate to the Video menu

  2. Click on Reactions at the bottom of the menu to disable it

For iOS (iPhone or iPad)

  1. Navigate to Control Center (swipe down from the top right corner of the screen)

  2. Tap Video Effects

  3. Tap on Reactions to disable

Note: This menu only appears when a video call is in progress.

Visit Apple's support site for further details of this feature:
​https://support.apple.com/en-us/105117
​https://support.apple.com/guide/iphone/use-video-conferencing-features-iphaa0b5671d/ios

Contact support

If you'd like to leave feedback for Apple regarding this feature, please contact them here.
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If you have any other questions, please contact our support team.

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