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How to use Closed Captions

Live captions during sessions help improve focus and make conversations more accessible for everyone

Updated over a month ago

Closed Captions are available for both providers and patients and can be turned on at any point during a session. No information is ever saved by doxy.me — captions are generated in real time and automatically erased once the session ends.

Available on Pro plans ⭐ Supported on most devices


How to turn on Closed Captions

Both the provider and the patient can turn on closed captions during a session by following these steps:

  1. While in a doxy.me session, navigate to the Control Bar

  2. Select the More menu (three dots icon)

  3. Click Closed Captions to begin generating real-time captions for your call

💡 You can only control your own closed captions. If your patient would like to use closed captions, they will need to follow these same steps to turn them on.


How to navigate Closed Captions

Once turned on, closed captions will automatically begin generating for anything said after the feature is activated. Anything said prior to turning on captions will not appear.

  • Use the scroll bar to view earlier parts of the conversation within the captions window

  • To quickly return to the latest point in the conversation, click the downward arrow and select Return to latest


How to turn off Closed Captions

To turn off closed captions:

  1. In the Closed Captions modal, select the X to turn off captions.

💡 Each participant controls their own closed caption experience. Providers cannot turn captions on or off for patients.


Frequently Asked Questions

Does doxy.me store the closed captions or any PII?

No, doxy.me generates captions in real time and does not store them. Once a session ends, all caption data is permanently removed.

Can I access closed captions after the call?

No. Since doxy.me does not store session captions, they cannot be accessed once the call ends. If you’d like a transcript of your session, please use the Doxy.me Scribe app that’s available to Pro users.

Can I use Closed Captions on Group Calls?

Yes, each participant’s name will appear above their spoken text in the Closed Captions modal, helping to distinguish who said what during the session.

Can I copy the Closed Captions?

Yes. Highlight the text you’d like to copy by selecting it. Then right-click and choose Copy.

If you’re using a touch device, select the words you want to copy and tap to bring up the Copy option. You can then paste the text into a document, your EHR, or another program.

The Closed Captions modal is showing "Waiting for captions." Why?

This message appears if you or your session participants haven’t spoken with your microphones turned on. Please check that you and your participants have active microphones and that they are not muted.

Can I resize the Closed Captions modal or drag it to another location on my screen?

Not at this time. However, this is something the doxy.me team is considering for future versions of Closed Captions.

What languages does Closed Captions support?

At this time, English is the only language available. More will be added in future versions.


Questions? Please contact our Support team

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