doxy.me

Learn about the feature available to all doxy.me users

Basics of doxy.me

Learn about the tools available on the Premium plan

Premium: Plan overview

Automatically welcome patients and share essential telehealth information

The Default Waiting Room

Message your patients in the Patient Queue or during a session

How to use chat

Use Premium features for a day by purchasing a Day Pass

Day Pass: Try Doxy.me Premium for 24 hours

See your patient in a floating window while using other applications

Picture-in-Picture

Learn how to navigate the Settings page to make changes and updates.

Settings overview

Your go-to place to share appointment details and navigate to key features

Dashboard

Filter out distracting sounds in noisy settings

Reduce background noise

Choose the video quality that fits your connection for the best call experience

Adaptive video

Create a professional and welcoming experience for patients

How to build a Custom Waiting Room

Analytics

Administer and track clinical assessments in doxy.me

Assessments

Interactive exercises to help improve thinking patterns

CBT Activities

EMDR

Interactive activities to engage patients

Games

Private and secure note-taking built into your session

Notepad

Take a high-resolution picture to document appointment details

Photo Capture

Automatically summarize sessions for your clinical records.

Scribe

Manage your session and keep track of time without breaking focus

Timer

Automatically capture a written record of your session

Transcript

Record allows you to capture a secure audio recording, directly within your session

Record

Securely transfer files to and from your patients

File Transfer

Connecting your Stripe account for Payment

Tools for coordinating care across your clinic

Features and Apps

Start a Group Call

Group Call

Screen Share: overview

How to enable screen sharing in your Safari settings

Enable screen share in Safari

Allow your patient to hear the sound of the video you are sharing (only on Chrome browser)

Include audio when screen sharing

Screen Share

Update or change the credit card you use to pay for your doxy.me subscription

Update payment information

Our refund policy is simple and transparent, so you always know what to expect.

Our refund policy

Account Management

Present a unified clinic identity across every provider and patient interaction

Customize your clinic branding

Brand Builder

Pause a session and return to the Dashboard while patients stay in their session

How to pause a session

Pause Call

Create shared clinic rooms that multiple providers can use

Shared Rooms

Shared Room

Use virtual backgrounds to shift the focus from your space to your care

Virtual Background overview

Virtual Background

Live captions during sessions help improve focus and make conversations more accessible for everyone

How to use Closed Captions

Closed Caption

Move patients to another room without sending a new link or asking them to check in again.

Transfer patients between providers

Transfer

Access a record of your previous sessions

History

All the ways to invite a patient to your room

Invite patient: overview

How to send email and text appointment invitations with doxy.me.

Invite Via email and text

Send your patient directly to your Waiting Room with their name pre-filled

Invite patient with automatic check-in

Patient Invites

Get notified when patients enter your Waiting Room or send you a chat message

Notifications overview

Notifications

Change how your name appears on invites, at check-in, and in your waiting room

Change display name

Change the web address your patients use to check into your room

How to change a room URL

Account Settings

How to mute your microphone during a call

Turn microphone on/off

Turn your camera on or off, before or during a call

Turn camera on/off

Use Full screen view to give your patient your full attention

Use Full screen view

Keeps videos fully visible and moves participant details and controls into dedicated areas

Updated call layout

Call Controls

Learn how to join your provider’s appointment using doxy.me

For patients: How to check in

Patient Check-In

Need help? <a href="https://status.doxy.me/" rel="nofollow noopener noreferrer" target="_blank"><span style="color: #013636">Check our status page</span></a> or <a href="https://helpcenter.doxy.me/en/articles/8272935-get-support" rel="nofollow noopener noreferrer" target="_blank"><span style="color: #003b3d">contact our support team</span></a>

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