Call layout

Video feeds are fully visible and move participant details into a Sidebar so the call stays uncluttered. Your familiar tools are still there, just organized to stay out of the way while you focus on the visit.

The call layout gives video, participant details, and controls dedicated areas to reduce visual clutter. Open the Sidebar when you need participant or Waiting Room information, or keep it closed to give your patient more viewing space.

Below is a quick walkthrough of what you’ll see and how to use it.

During your session, video remains fully visible at all times. No controls, panels, or menus sit on top of the video area, helping you stay focused on faces, body language, and connection.

When a session begins, the Sidebar is closed. Easily open it by clicking the Participants button in the lower-left corner of the screen. Close it by using the X in the upper-right corner of the Sidebar.

​Call starts with the Sidebar closed

​Click the Participants button to open the Sidebar

After 5 seconds of no mouse movement, call controls will fade

The Sidebar includes:

This lets you see participant details when needed and keep the video feed clear by default.

The Control Bar sits below the video, in its own dedicated space. Here you’ll find familiar controls, including:

When Focus Mode is active, the notification bar and call controls hide after five seconds without mouse movement. Move your mouse to bring them back immediately.

The session timer now appears in the bottom-left corner of the screen. It’s visible when you need it, while staying unobtrusive so it doesn’t draw attention away from the visit.

Focus Mode gives you an immersive full-screen view. After five seconds without mouse movement, the notification bar and call controls fade away. Simply move your mouse to bring them back.

An open sidebar stays visible when the controls hide. Focus Mode also works with Picture-in-Picture and low data mode. In low data mode, video keeps its smaller tile size rather than stretching to fill the screen.

If your call quality changes, open the in-call three-dot menu and select Connection Status.

The menu shows whether connection issues are detected and whether audio fallback is active. Where possible, it also explains whether an issue affects your connection, another participant, or multiple participants. If the source cannot be reliably determined, it shows a general message about the call.

When audio fallback activates, a yellow dot appears on the three-dot menu and beside Connection Status. General connection warnings do not trigger this dot.

Your call tools are still there, they’re just organized so video stays fully visible and controls are easier to access without covering the video.

Click the Participants button in the lower-left corner to open the Sidebar. It shows your connected participants and patients in the Waiting Room. Click the button again or select the X in the upper-right corner to close it.

Yes. Open the Sidebar and select the patient’s card to send or view messages, including messages with patients who are still in the Waiting Room.

Close the Sidebar when you don’t need it. On supported devices, you can also use Focus Mode for a full-screen view with fewer distractions.

Focus Mode hides the notification bar and call controls after five seconds without mouse movement. Move your mouse to bring them back immediately. Any open sidebar stays visible.

Focus Mode is available on non-touch devices with medium or large screen layouts.

Open the in-call three-dot menu and select Connection Status. It shows detected connection issues and whether audio fallback is active. Where possible, it also explains whose connection is affected.

The yellow dot flags audio fallback, when some or all video feeds may temporarily turn off to help the conversation continue by audio. Open Connection Status for more information. General connection warnings do not trigger the yellow dot.