Available on Pro plans for all devices ⭐ Supported on 1:1 and Group Calls
Get to know Record
You can start and stop an audio recording right from the in-call control bar at any time, and turn on optional auto-launch to begin recording automatically at the start of each session.
Record has clear in-session indicators to keep all participants informed that recording is in progress. You can also download a full transcript once your session has ended, making documentation and future reference simple, without disrupting your workflow.
Launch directly from your session, or choose to auto-launch each time
Download audio recordings immediately after your session as needed
Replay downloaded recordings anytime, to support accurate notes and follow up
Use with Scribe or Transcript, for optional summaries and transcripts
Record is HIPAA-compliant and maintains strict data security, with no information stored or used for training purposes.
How to add Record to doxy.me
The first time you use Record on doxy.me, you’ll need to add the app to your account
Begin by signing into your doxy.me account
On the Dashboard, navigate to the Apps button on the Sidebar
Now, find Record and click Add to doxy.me
Once added, the app will be available to use
How to use Record during a session
You can launch Record at any time during a session, directly from the Control Bar.
Open the Record App from your in-call menu on the Control Bar
Review the consent prompt and follow the steps to confirm patient consent
Check the box if you would like to add an optional transcript
Once confirmed, click Start audio recording
Once recording begins, all participants will see a recording indicator on screen
To pause a recording click Stop. To resume recording, you will need to relaunch the Record app. You can do this as many times as you like
Stop recording to end the session fully, and download your audio file, and a transcript if needed. If your recording has been stopped and restarted, the download will contain multiple .mp4 files within a zip file
To use Record with Transcript, start your session, launch Record, and check the box to capture audio with an optional transcript.
To use Record with Scribe, start your session, launch Record, then open Scribe from the in-call menu, to generate summarized notes SOAP or DAP notes.
💡 Only the provider can start or stop a recording. The patient does not have the option to do this.
Understand the patient’s Record experience
The patient’s Record experience is different to yours.
When Record is used during a session, patients are kept fully informed throughout the process.
Before recording begins, patients are verbally notified and must acknowledge that the session will be recorded
Once recording starts, an on-screen indicator lets patients know that recording is active
If the recording is stopped, the indicator updates accordingly
Patients cannot start, stop, or manage the recording, only the provider has this control
Record is designed to maintain transparency and support a clear, comfortable experience for patients during audio-only session recording.
Questions? Please contact our Support team.