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Virtual Background

Use virtual backgrounds to shift the focus from your space to your care

Create a more private, professional, and distraction-free telehealth experience with Virtual Background.

Available on Premium plans 🌟 Works on desktop

How to apply a Virtual Background before an appointment

  1. On your Dashboard, navigate to your Self-preview video

  2. Click the More menu and select Change background

  3. Select any of the background options to preview how it looks

  4. Once you’ve found the background you’d like to use, exit Virtual Background

  5. Your background will appear on all appointments that you host

  6. Use these steps to change the background any time you’d like

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How to apply a Virtual Background during an appointment

  1. On an active call, navigate to your Self-preview video

  2. Click the More menu and select Change background

  3. Select any of the background options to preview how it looks

  4. Once you’ve found the background you’d like to use, exit Virtual Background

  5. Your background will appear on all appointments that you host

  6. Use these steps to change the background any time you’d like

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How to turn off Virtual Background

  1. Return to the Virtual Background modal

  2. Select “None” under “No background & blur”

  3. Exit the modal

In call: Turn off Virtual Background

On Dashboard: Turn off Virtual Background

Branded Virtual Backgrounds

Clinics that have customized their branding can use their clinic logo in a Virtual Background. [Learn more about Custom Branding here.]

To use Branded Virtual Backgrounds, a clinic Owner or Admin must first set up clinic branding by uploading a clinic logo. Once a logo has been added, all users in the clinic can apply a Branded Virtual Background the same way they would apply any other Virtual Background.

To apply a Branded Virtual Background:

  1. Go to your Self-preview video before or during a call

  2. Click the More menu and select Change background

  3. Choose one of the branded background options:

    • Logo shown once in the top left corner

    • Logo shown once in the lower right corner

    • Step-and-repeat logo pattern

  4. Exit the Virtual Background options

All clinic users will have access to the branded background options once clinic branding has been set up.

Technical specifications

  • Currently only available desktop/laptop devices with Chromium-based browsers (e.g., Google Chrome, Microsoft Edge)

  • Using blurred or virtual backgrounds during a video call can make your computer work harder, using more processing power and memory. This extra load might weaken your call quality and cause your computer's fan to run continuously.

  • Our minimum suggested device specs for using virtual backgrounds is as followed:

    • CPU — Intel Core i5 (with 4 cores or higher) or Apple Silicon M1 (or higher)

    • 8G RAM (or more)

    • Dedicated GPU (for example, NVIDIA)

    • Browser-enabled Graphics/Hardware Acceleration Enabled

If you have any questions, please contact our support team.

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