If you belong to multiple clinics and sign in using the same email address for each of them, you can switch between clinics without signing out. Open your profile menu and choose between your clinics under Clinics.
Only clinics linked to the email address you’re currently signed in with appear in the list. Clinics accessed using a different email address belong to a separate account and will not appear.
Available on all plans ⭐ Works on desktop and mobile
How to switch clinics
Open your avatar/profile menu
Under Clinics, select the clinic you want to open
The page reloads and opens the selected clinic
You do not need to sign out or enter your password again.
Which clinic opens when I sign in?
When you sign in, doxy.me opens the Dashboard of the clinic you last used. To work in another clinic, select it under Clinic space in your profile menu.
What changes when I switch clinics?
Your access updates to reflect the selected clinic:
You see only that clinic’s data and the rooms you have permission to access
Your role and permissions apply within that clinic
Access in one clinic does not give you access to another clinic’s information
For example, you may be an Admin in one clinic and a Member in another. You work in one clinic at a time. Switching does not combine clinic data, reporting, or patient queues.
Frequently asked questions
Why don’t I see the ability to switch clinics?
Clinic switching is shown only when your account belongs to more than one clinic. If you belong to a single clinic, you won’t see the switcher.
Why is a clinic missing from my list?
The list shows clinics your account can access. If you expect to see another clinic, ask its Owner or Admin to confirm your membership using the email address you sign in with.
Why are my tools or permissions different in another clinic?
Each clinic has its own subscription and access settings. Your available features and management permissions depend on the selected clinic’s plan and your assigned access.
Can I switch between clinics that use different email addresses?
No. You can switch between clinics only if they're linked to the same email address.
For example, if you access Clinic A and Clinic B using the same email address, you can switch between them under Clinics. If you use a different email address for each clinic, you’ll need to sign out and sign in with the other account to access it.
Is switching clinics the same as switching rooms?
No. Clinics changes which clinic you’re working in. Within that clinic, you can choose from the Personal and Shared Rooms you have access to.
Before sharing a patient link or sending an invitation, check that you’ve selected the correct clinic and room.
Why can’t I see a patient, room, or previous session?
First, check that you’re in the correct clinic. Open your profile menu and look under Clinics.
Patients, rooms, History, and Analytics are specific to the selected clinic and your permissions within it. Switching clinics does not combine their information.
If you’re in the correct clinic, check any room or date filters that apply. If an expected room is still missing, ask the clinic’s Owner or Admin to confirm your access.
Questions? Please contact our support team