Using Dialer to call patients by phone from doxy.me

Dialer gives providers a simple backup option for connecting with patients by phone, without leaving doxy.me or using a separate calling tool.

Dialer can be helpful when:

2. Click Dialer

3. Enter the patient’s phone number (US numbers only at this time)
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4. Confirm the number is correct

5. Start the call

The patient will receive a phone call from a number listed as "Doxy.me Telehealth".

When the patient answers, you’ll see an in-call screen that looks similar to the in-call video screen. Because the patient is joining by phone, they will not be able to see you. Your camera will automatically be turned off during the call.

You’ll see a message in the center of the screen showing that the session is a phone call.

Most doxy.me tools and apps are not available during phone calls because the patient is connected by telephone instead of video.

During a Dialer call, providers can still use:

If the patient does not answer, declines the call, or has a busy line, you can try calling again.

The patient does not need to open a browser, download an app, or join by video.

They will receive a regular phone call from a number listed as “Doxy.me Telehealth”. Once they answer, they will be connected to the provider by phone.

Anonymized call details are logged similarly to a regular video session to help provide a record of the session.

Go to the History tab on your Sidebar and look at the Call type column. Phone calls and video calls are labeled to help you easily determine how a call was made.

Use Dialer when a patient cannot join online, has poor internet, is using an unsupported device, or needs a phone-only option for the appointment.

The patient only needs to answer the phone call. They do not need internet access, a browser, or an app.

Dialer currently only supports U.S. phone numbers