The doxy.me chat feature allows you to communicate in writing with your patients. This is handy when you need to share information such as written instructions, links to websites, the spelling of a medication, and so forth. It's also helpful if you or your patient are experiencing any audio issues on the call.

You can chat with patients (a) when they are in the patient queue, or (b) when they are on a call with you.

You can chat with more than one individual in the patient queue at the same time. When new messages come in from other patients, you will see a red circle next to their name showing the number of new messages from that patient (see image below). Simply use the two step approach described above to choose which patient you are chatting with.

You may choose to minimize the chat box by clicking on the down arrow, or completely close the chat box by clicking on the X.

After you are done chatting, you can hide the chat by clicking the Chat button or the up arrow (⌃) next to the patient's name.

During the call, if another patient enters your waiting room, you will see them in your Patient Queue. You can chat with them just like you can chat with a patient on the call.

If you have an unread chat message from your patient, you will see a red badge notification showing the number of unread messages.

You may want to document your chat conversation with a patient after the call has ended. This is possible, but limited due the fact that doxy.me does not store patient data.

The chat conversation will remain available until one of the following happens:

Once you do any of these things, your chat conversation is erased intentionally.

If you have minimized the chat box, and a patient sends you a chat message, the box will automatically open.

If you have closed the chat box (X), then it will not automatically open and you will need to click the three dots (⋮) next to their name in order to access the chat box.

If you have the chat box open for one patient and another patient sends you a chat, the chat box will stay on the first patient's chat conversation. When you are ready, you can access the chat message from the other patient by clicking the three dots (⋮) next to their name.

Once your patient has left the call or is no longer in the patient queue, you will no longer be able to send chat messages to them. The chat window will make this obvious to you.

You can choose whether to be notified of new chat messages or not. To manage chat notifications, go to the Notifications tab in Account Settings.

If you have any questions, please contact our support team.