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Payment

Collect payments before or during appointments

Updated over 2 weeks ago

Get to know Payment

Use Payment to securely collect fees directly from your patients by connecting your Stripe account.

  • Collect fees in over 135 currencies

  • Accept Google Pay, Apple Pay and all major credit cards

  • Available to use with patients in the Waiting Room or during appointments

🌟Payment is available on Pro plans

How to add Payment to doxy.me

The first time you use Payment on doxy.me, you’ll need to add the app and connect your Stripe account.

  1. Begin by signing into your doxy.me account.

  2. On the dashboard, navigate to the Apps button on the Sidebar.

  3. A pop-up message will appear requiring you to connect your Stripe account

  4. Click Connect Stripe account and follow the prompts

  5. Once your Stripe account is connected, you’ll be directed to Payment settings where you can update your preferences

  6. The app will then be available to use during your next appointment.

  7. 💡This help article contains more details on connecting your Stripe account

💡 This help article contains more details on connecting your Stripe account

How to use Payment during a session

Payment can be launched at any time during a doxy.me appointment.

  1. Click the Apps button on your Control Bar

  2. Select Payment

  3. Select a patient and enter the payment amount

  4. Click Request payment

  5. Your patient will receive a prompt asking them to pay

  6. A status message will appear at the top of your screen to notify you of the patient’s payment status

How to use Payment from the Waiting Room

Payment can be launched at any time when there are patients in your Waiting Room.

  1. Click the Apps button on your Sidebar

  2. Select Payment

  3. Select a patient and enter the payment amount

  4. Click Request payment

  5. Your patient will receive a prompt asking them to pay

  6. A status message will appear at the top of your screen to notify you of the patient’s payment status

Understand the patient’s Payment experience

Your patient will be prompted to provide their payment details in order to pay you. They can choose from:

  • Apple Pay*

  • Google Pay

  • Credit Card

*Apple Pay will only be displayed when a patient is using Safari or an iPhone or tablet running iOS 16 or later.

FAQs

What is Stripe and why do I need an account?

Stripe is a payment processing platform that partners with doxy.me. Stripe powers the Doxy.me Payment app and allows you to accept patient payments using Google Pay, Apple Pay or credit card. To keep your banking details private, you’ll need to create an account directly with Stripe.

What does it cost?

Stripe charges 2.9% + $0.30 USD per transaction. No additional charge is made by doxy.me.

How long will it take for the payment to reach my account?

The first time you receive a payment, it may take up to seven days to appear in your Stripe account. Future transactions will take up to two business days to appear.

What will my patients see on their bank statements?

Your patients may see a “STRIPE” charge on their bank statement if they made a payment to you through doxy.me. To customize the information that may be visible in statements and receipts, go to your Stripe account and edit the “statement descriptor.”

Can I receive payments during a Group Call?

Yes, you may request payments during a Group Call using the steps outlined above.

Can I request payment while on a mobile device?

Yes, you may still use Payment if you are providing care using a mobile device or tablet.

What should I do if my patient cancels my payment request?

You may request the payment again by following the steps above. Please explain why you’re requesting a payment and that it will be collected securely through a world-leading payment processor called Stripe.

What should I do if I need to accept a payment in another currency?

Payments from your patient will default to United States Dollars (USD). To change this, click the currency drop-down and select the currency you’d like to use. Doxy.me supports any currencies supported by Stripe (excluding zero-decimal currencies).

What credit cards can I accept with Payment?

All major credit cards are accepted. Accepted card types include: American Express, China UnionPay (CUP), Discover & Diners Club, eftpos Australia, Japan Credit Bureau (JCB), Mastercard, Visa. More information is available on this Stripe page.

Can patients use Apple Pay?

Apple Pay is available to patients using certain devices, browsers and operating systems only. On an iPhone or tablet with iOS 16 or later, Apple Pay will be available on Chrome, Firefox, Edge, or Safari. On all other Apple devices, Apple Pay will only be available on Safari. Apple Pay will not be available on non-Apple devices. More information is available on this Stripe page.

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