doxy.me

Your connection to your provider is our top priority. We've compiled tips and common troubleshooting advice to ensure you have an excellent telehealth experience.

The following simple tips will help your doxy.me telemedicine call go smoothly.

Ensure a stable internet connection: Use a wired Ethernet connection or stay close to the Wi-Fi router.

Optimize your environment: Choose a quiet, well-lit room with minimal distractions and face the light source.

Check your equipment: Test your camera and microphone beforehand, and consider using an external microphone or headset.

Close unnecessary applications: Free up system resources by closing apps and tabs you don't need during the call.

Use a Supported Browser: Ensure you are using the latest version of a modern browser like Chrome, Firefox, or Safari, as they offer the best support for WebRTC.

1. Ensure a stable internet connection: Use a wired Ethernet connection or stay close to the Wi-Fi router.
2. Optimize your environment: Choose a quiet, well-lit room with minimal distractions and face the light source.
3. Check your equipment: Test your camera and microphone beforehand, and consider using an external microphone or headset.
4. Close unnecessary applications: Free up system resources by closing apps and tabs you don't need during the call.
5. Use a Supported Browser: Ensure you are using the latest version of a modern browser like Chrome, Firefox, or Safari, as they offer the best support for WebRTC.

<a href="https://helpcenter.doxy.me/en/articles/8272886-allow-access-to-camera-and-mic" target="_blank">Allow access to your camera and microphone.</a>

Update to the latest browser version.

- <a href="https://helpcenter.doxy.me/en/articles/8272886-allow-access-to-camera-and-mic" target="_blank">Allow access to your camera and microphone.</a>
- Restart your device.
- Update to the latest browser version.
- Try a different browser.
- Try another device.

Note: The following devices are not compatible with doxy.me:

Voice-controlled smart speakers such as Alexa or Google Assistant

- Amazon Kindle and other e-readers
- Voice-controlled smart speakers such as Alexa or Google Assistant

Ensure your operating system (Windows, macOS, iOS, or Android) is updated to the latest version to improve functionality and security. Regular updates are essential for optimal performance.

- Ensure your operating system (Windows, macOS, iOS, or Android) is updated to the latest version to improve functionality and security. Regular updates are essential for optimal performance.

<a href="https://networktest.doxy.me/" target="_blank" rel="nofollow noopener noreferrer">Check your bitrate speeds</a><a href="https://networktest.doxy.me/" target="_blank" rel="nofollow noopener noreferrer">:</a> It is recommended that both you and your provider have at least 500 kbps for a video call.

Move closer to your router: Being near your router or using an Ethernet cable can enhance performance.

Charge your device's battery: Ensure your device is plugged in to avoid power-saving mode, which can reduce performance.

Disconnect other devices: Ask others in your household to disconnect their devices (TVs, computers, smart devices) to free up bandwidth.

Try another network: Switching from cellular data to Wi-Fi and moving off of restricted networks like schools and offices can improve connection quality.

Call your ISP: Ensure your internet service provider (ISP) isn't throttling your connection speeds.

- <a href="https://networktest.doxy.me/" target="_blank" rel="nofollow noopener noreferrer">Check your bitrate speeds</a><a href="https://networktest.doxy.me/" target="_blank" rel="nofollow noopener noreferrer">:</a> It is recommended that both you and your provider have at least 500 kbps for a video call.
- Move closer to your router: Being near your router or using an Ethernet cable can enhance performance.
- Charge your device's battery: Ensure your device is plugged in to avoid power-saving mode, which can reduce performance.
- Disconnect other devices: Ask others in your household to disconnect their devices (TVs, computers, smart devices) to free up bandwidth.
- Try another network: Switching from cellular data to Wi-Fi and moving off of restricted networks like schools and offices can improve connection quality.
- Call your ISP: Ensure your internet service provider (ISP) isn't throttling your connection speeds.

If you have any questions, please contact our <a href="https://helpcenter.doxy.me/en/articles/8272935-get-support" target="_blank">support team</a>.

Simple Tips for a Great Call

Troubleshooting

Tips for a Stronger Connection