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For patients: Troubleshooting guide

How to fix your camera, microphone, speakers, and connection to have a smooth doxy.me session

You don’t need a doxy.me account to join your visit - simply click your provider’s link to start your session.

Basic tips for a great call

  1. Find a stable internet connection: Use a wired Ethernet connection or stay close to the Wi-Fi router

  2. Choose a quiet, well-lit space: Think minimal distractions and face a light source

  3. Close unnecessary applications: Free up system resources by exiting apps and tabs you don't need open

  4. Pick a supported browser: Use the latest version of browsers like Chrome, Firefox, or Safari that work well with doxy.me

  5. Use a supported device: Most phones, tablets, and computers support doxy.me. eReaders like Kindle and smart speakers like Alexa do not.

  6. Keep your device up to date: Install the latest operating system (Windows, macOS, iOS, or Android) when prompted

  7. Give doxy.me access to your camera and microphone: Click Grant access to camera and mic when asked

How to fix a blocked camera or microphone

  1. Click the settings icon located on the address bar in your browser

  2. Tap on the three dots (⋮) to open settings

  3. Tap Camera and Microphone

  4. Set both to Allow or Ask and then tap Done

  5. Refresh ↻ the page

For browser-specific instructions, click here.

How to troubleshoot your camera

  1. Remove or open privacy covers, if you have one

  2. Close other apps that are using your camera

  3. Restart your browser to reload your camera

How to troubleshoot your microphone

  1. Make sure your microphone is unmuted

  2. Say it again, a little louder

  3. Unplug any external microphones or headphones that you're not using

  4. Close any apps that may also use your microphone

How to troubleshoot your speakers

  1. Turn up the volume

  2. If your device is on silent or vibrate, switch to ring mode

  3. Unplug headphones or speakers

  4. Disconnect Bluetooth devices linked to your phone, tablet, or laptop

  5. Close other apps that may be using sound

Tips for a stronger internet connection

  • Charge your device's battery: Plug in your device to turn off power-saving mode (it can reduce performance)

  • Disconnect other devices: Ask others in your household to disconnect their devices (TVs, computers, smart devices) to free up bandwidth

  • Try another network: Switching from cellular data to Wi-Fi and moving off of restricted networks like schools and offices can improve connection quality

  • Call your ISP: Make sure your internet service provider (ISP) isn't reducing your connection speeds

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