Use the doxybot precall test to make sure your speakers and camera are set up and working. Have your patient do it as well. Send your patient to: https://doxy.me/precall-test/

Estimate call quality to predict your expected call quality based on you computer and internet speeds.

Run other diagnostic tests

If you believe quality issues are a result of the patient's device or connection, send your patient this patient troubleshooting article.

Use a newer computer with plenty of speed - Sending and receiving video takes a lot of computer power. Old or slow computers will have a harder time processing the video, which can cause choppiness.

Restart your computer - Other software might be using computer power or interfering with your video or microphone. Restarting your computer will ensure that your computer is ready for video.

Close unused apps - Close background apps or browser tabs before starting a session to lighten the load on your device, and make more computer power available. Choppy video during a call can also be caused by CPU over-throttling if your computer is handling multiple tasks at a time. You can check by opening Task Manager on Windows or Activity Monitor on macOS. View the CPU tab, and check to ensure it isn't at 85% or more as that could cause issues.

Reduce the video quality in call settings - Low definition is best for older devices and slower connections.

Move closer to your WiFi router, and switch to the 5GHz frequency - This will increase the maximum amount of bandwidth available to your device over a shorter distance.

Use an Ethernet cable connecting your computer to the router - This will provide the most stable connection possible. Both participants will need at least 750kbps to connect on a video call, and we recommend 2mbps for a more stable session.

Turn off other devices on the same WiFi connection are using high bandwidth activities (for example, Netflix/YouTube/Skype/FaceTime)

Ensure your router isn't physically obstructed or out of view - Keep it in the open, and the signal will be stronger. Some WiFi extenders are known to cause issues with bandwidth. Try a different network.

Disable lower power mode on battery powered devices - Some devices reduce functionality to save power when the battery falls below a certain threshold, often called "low power mode." This can cause reduced performance. Plugging in the device helps.

See minimum system requirements.