Your patient may not see you for several reasons.

First, it's good to run a pre-call test on your device to make sure your camera is set up and working.

If you are having issues, here are a few things to try:

Sometimes your browser doesn't connect to the webcam properly. Restart your browser to give it another opportunity to connect properly.

The first time you log into doxy.me, your browser will request permission to access your webcam and microphone. If you denied access, they won't see your video.

Sometimes other video programs (for example, Skype or FaceTime) can block access to the camera. Restart your computer or close these programs.

If your computer has multiple webcams, the wrong one may be selected. Make sure you are using the correct webcam.

If you are using a computer that doesn't have a webcam, or it's not plugged in or turned on, they won't see your video. Make sure you have a working camera.

Some webcams have a privacy shield. If yours has one, make sure it isn't covering your camera.

If you have antivirus, firewall, or parental control software installed, make sure that doxy.me is allowed to access and share your camera.

Your browser needs to be using the latest version.

If your current browser isn't working, try using a different browser.

If you are using a Mac with the newest operating system, you'll need to give Chrome/Firefox access to the camera

If you have any questions, please contact our support team.