Elevate your check-in experience with a professional look that reflects your practice, welcomes patients, and makes every visit feel personalized.
⭐ Available on Pro on all devices
Video tutorial
Step 1: Access the Waiting Room settings
Log into your Doxy.me Pro account
Click on Settings in the left menu
Select the Waiting Room tab
Click Edit Waiting Room to open the customization editor
You will now see two sections:
Left Side – Where you can activate and make changes.
Right Side – A preview of what your patients will see.
By default, the Default Waiting Room will be displayed to your patients. To begin customizing, click into a Waiting Room section and begin making edits.
Step 2: Customize your Waiting Room sections
1. Reception (required)
This section is for greeting your patients and letting them know they are in the right place.
Choose a Section Heading from the dropdown:
Welcome to [Provider Name]’s Waiting Room
Welcome to my virtual Waiting Room
Write a welcome message using the text editor. You can:
Add bold, italics, underlines
Insert lists and links
Want to reset to default? Click the Reset button.
2. Patient Instructions (optional)
If you want to provide guidelines for your patients before their session, you can add instructions here.
Choose a Section Heading from the dropdown:
Pre-appointment instructions
Make the most of your visit
What to expect
Announcement
Add instructions using the text editor (format text, insert links, etc.).
3. Professional Information (optional)
Use this section to share details about your background, qualifications, or experience.
Choose a Section Heading from the dropdown:
Get to know [Provider Name]
About me
Enter your professional details using the text editor.
Add a Headshot
A headshot helps personalize your profile and build trust.
Click the headshot circle.
Select Upload Headshot.
Choose a JPG or PNG file (up to 5 MB) from your computer.
4. Additional Information (optional)
You can add up to three extra sections for videos, images, or written content. You may add a title and subtitle to each section.
Click Add Content and select the type of content to add:
Videos – Add a YouTube or Vimeo link.
Photos – Upload a JPG or PNG (up to X MB).
Text – Add up to XX characters.
Step 3: Publish your Custom Waiting Room
Publishing your changes
Once you’re happy with your setup:
Click the Publish button at the bottom of the editor.
Your Custom Waiting Room will now be visible to patients!
Editing or deleting sections
To edit, go to the section, make changes, and click Publish.
To delete an optional section, click the Trash Can icon.
Reverting to Default Waiting Room
If you need more time to finalize your custom room, you can temporarily switch back to the Default Waiting Room by turning the toggle off at the top of the page.
💡 Not quite ready to go show patients your customizations?
Publish your changes, but then revert to the Default Waiting Room by turning off the toggle at the top of the page.
Questions? Please contact our Support team