Skip to main content
What's new preview

Next-generation telehealth has arrived

Updated over 2 weeks ago

We’re bringing you a refreshed Dashboard and Waiting Room, updated Settings, and an enhanced Video Call experience.


Video Call

Made to feel like an engaging, in-person visit, the full-screen video adjusts to your internet connection and provides on-demand controls, keeping the focus on your patient.

What's new:

  • Full-screen display: A clear view of your patient fully displayed across your screen

  • Adaptive HD video: Video quality dynamically adjusts based on your bandwidth

  • On-demand controls: Controls and menus only appear when you want to see them

  • Check-in notifications: Stay informed during a call with less distracting alerts

  • Patient information card: Thoughtfully redesigned for a more organized view

🎬 See the Video Call reveal:

Note: This 8-second clip does not have audio


Dashboard and Waiting Room

Intentionally simple, your Dashboard was designed to enhance visibility and maximize productivity. Effortlessly track usage, export session history, manage account settings, monitor your Waiting Room, start appointments, and more — all from one place.

What's new:

  • Navigation sidebar: Easy access to your Dashboard, Analytics, History (formally Meeting History), and Settings using the newly designed navigation sidebar

  • Waiting Room: Your Waiting room now has its own dedicated space on your dashboard, making it easier to view and manage your patient queue

🎬 See the Dashboard difference:

Note: This 8-second clip does not have audio


Settings

Customize your profile, manage notifications, and update settings with our intuitive account settings feature.

What's new:

  • Profile: The Profile tab is the first Settings tab refreshed with our new look

🎬 See the Settings difference:

Note: This 10-second clip does not have audio


File Transfer

Keep sensitive information secure with two-way file sharing between you and your patients, available in the appointment or Waiting Room.

What's new:

  • Transfer multiple files at once: Request or receive up to 5 files per transfer

  • Live progress updates: You and your patients can view transfer progress

  • Retry button: Easily re-attempt to send files with one click

🎬 See the File Transfer difference:

Note: This 11-second clip does not have audio


Photo Capture

Take a high-resolution picture to document appointment details with files instantly available to download for organized and comprehensive records.

What's new:

  • Built-in patient consent: Safeguard patient privacy when taking a photo

  • Instant preview: See the high-resolution photo or choose a re-take

  • One click download: Easily download JPEG files directly to your computer

🎬 See the Photo Capture difference:

Note: This 11-second clip does not have audio


Interpreter

Add certified medical interpreters in over 240 languages to your appointments within 20 seconds, with HIPAA compliance and no minimums—pay just $0.99 per minute for what you use.

What's new:

  • Easily identify interpreters: A new interpreter icon will display on Patient Cards in the Waiting Room or during calls

  • Recently used languages: Your previously used interpreter languages are displayed first

  • Most popular languages: Select from the most popular languages or scroll to see the full list

🎬 See the Interpreter difference:

Note: This 11-second clip does not have audio


Teleconsent

Virtually guide patients through digital consent forms in a split-screen display. Providers and patients can fill out details, digitally sign, and download completed forms - together or independently.

💡Add Teleconsent to your doxy.me experience using the Apps button on your Sidebar and complete the one-time setup

What’s new:

  • Improved patient experience: Patients can now review documents at their own pace, with better readability on mobile, tablet and small-screen devices

  • Mobile-ready: Participants can pinch, zoom, and independently scroll through documents easily on their phones

  • Advanced tools for providers: Providers can highlight sections or guide patients to the next step

🎬 See the Teleconsent difference:

Note: This 10-second clip does not have audio


Launch Success Kit

When embracing change, feeling prepared can make a world of difference. Build your confidence navigating the new doxy.me with these resources. Check back soon for more!

🎬 Video | See Video Call transform before your eyes in 30 seconds

📚 Article | Set patients up for success with this ready-to-share guide, introducing them to the new doxy.me

🌟 Hands-on learning | Practice navigating the Dashboard and Video Call without the pressure of a patient in this simulated learning environment


Newsroom

Learn about the latest updates designed to make the new doxy.me even better, thanks to you!

March 6, 2025

  • Send reminders for missed appointments

  • Keep participants and the timer visible with a pinned panel

  • Enjoy a more reliable Picture-in-Picture mode

March 12, 2025

  • Post-call survey feedback is requested less often

  • Access Picture-in-Picture and full-screen with dedicated in-call buttons

  • Stay signed in with “Remember me”—no daily logins needed


Doxy.me’s look may be new, but it’s the same secure, HIPAA-compliant platform trusted by millions of providers around the world and loved by patients.

…and still 100% free!

Did this answer your question?