We continue to improve doxy.me for people who use assistive technologies and accessibility settings, including screen readers, keyboard navigation, captions, browser zoom, larger text, and display or contrast settings.
Your accessibility experience may vary depending on the part of doxy.me you’re using, your browser and device, and the accessibility settings or assistive technology you use.
Accessibility features in doxy.me
Doxy.me includes features and product behaviors that can make telehealth easier to access.
Join without an account or download
Patients can open their provider’s link in a supported web browser and check in without creating a doxy.me account or installing software.
This reduces setup steps and can make it easier for patients who are less comfortable installing software or managing another account.
Use browser and device accessibility settings
Because doxy.me runs in a web browser, you may use accessibility features already available on your browser, device, or operating system, including:
Browser zoom
Screen readers
Display scaling
Color and contrast settings
Keyboard navigation
Other operating system accessibility settings
How these features work may vary by browser, device, operating system, and assistive technology.
Closed captions
Providers and patients can turn on real-time captions during supported doxy.me calls. Each participant controls captions for themselves.
Captions can help people who are deaf or hard of hearing, have auditory processing needs, are in a noisy environment, or prefer to follow the conversation in writing.
Keep in mind:
Captions begin when you turn them on
Each participant must turn captions on for themselves
Captions are not saved by doxy.me after the session
Availability may depend on your plan, browser, and session type
Chat during visits
Patients and providers can use Chat during a visit as another way to communicate.
Chat can be helpful when audio is difficult, a patient wants to share written information, or a provider needs to send a short instruction.
Providers should use clinical judgment and follow their organization’s policies when using chat during care.
Camera and microphone testing
Patients and providers can test camera and microphone access before a visit. This can help identify browser permission problems before the appointment starts.
If access is blocked, doxy.me provides browser-specific troubleshooting instructions.
Camera and microphone permission prompts are controlled by the browser or device. People using screen readers, keyboard navigation, or other assistive technologies can use their browser’s standard controls to respond to those prompts.
Predictable and accessible product behavior
Doxy.me supports accessibility practices intended to make the product easier to understand and use.
These include:
Consistent navigation and identification of controls
Support for keyboard navigation without keyboard traps
Minimum target sizes for interactive controls
Accessible authentication requirements
Support for different device orientations
Live captions
Captions and audio descriptions for prerecorded media, where applicable
Page and content language identification
Multiple ways to navigate
Controls for timing and moving or auto-updating content
Limits on flashing content
Alternatives for some pointer, dragging, gesture, and motion interactions
Support can vary across different parts of doxy.me. For detailed information about supported accessibility standards and known limitations, view our accessibility documentation in the Doxy.me Trust Center.
Known accessibility limitations
Some parts of doxy.me are still being improved for accessibility.
Depending on the area of the product, some users may experience issues with:
Screen readers: Some images, buttons, links, headings, form controls, or status messages may not provide enough information or may not always be announced
Keyboard navigation: Focus may not always move as expected, and some controls may be difficult to use with a keyboard alone
Color and contrast: Some text, controls, or focus states may not meet minimum contrast expectations or may rely too much on color
Zoom and text spacing: Some content may overlap, disappear, or become cut off when using browser zoom, narrow screens, larger display settings, or custom text spacing
Forms and errors: Some forms may not provide enough labels, instructions, or guidance when an error occurs
Some third-party components, such as payment forms and reCAPTCHA, may not fully support all accessibility settings.
These limitations do not affect every workflow or every user. Some apply only to specific areas such as Account Settings, Dashboards, Payment or upgrade flows, or Custom Waiting Room configuration.
We continue to work on improving these experiences.
Tips for patients
Before your visit
Open the link your provider sent you in a supported web browser like Google Chrome, Safari, or Firefox
Allow camera and microphone access when asked
Turn on any browser, device, or operating system accessibility settings you use
If you need other accommodations, contact your provider
During your visit
Turn on Closed Captions, when available
Use Chat if written communication is helpful
Tell your provider if you cannot hear, see, or access something
Refresh your browser if something does not load correctly
Contact your provider’s office if you have trouble joining or reconnecting
Tips for providers
A few steps can make virtual visits easier for more patients:
Send the visit link and patient instructions ahead of time
Encourage patients to test their camera and microphone
Let patients know if Closed Captions are available during the session
Use clear, plain-language instructions
Avoid instructions that rely only on color, images, or visual location. For example, say “Select the Start button” instead of “Click the green button.”
Offer Chat as another way to communicate when clinically appropriate
Allow extra time when a patient uses assistive technology or needs help joining
Ask patients if they need support joining or participating in the visit
How to make your Custom Waiting Room more accessible:
Use clear headings and short paragraphs
Use plain language
Avoid images of text when possible
Do not rely only on color to communicate meaning
Use descriptive links instead of phrases like “Click here”
Include important information as text, not only in an image or video
Consider adding a short text summary when you include a video
Give specific instructions, such as “Select the Start button” instead of “Click the green button”
These practices can help all patients, including people using screen readers, browser zoom, translation tools, or cognitive support tools.
Accessibility documentation for clinics
Doxy.me maintains an Accessibility Conformance Report (ACR) describing how doxy.me supports Web Content Accessibility Guidelines (WCAG) criteria.
Clinic procurement, compliance, vendor management, and accessibility teams can use this documentation when evaluating doxy.me.
Visit the Doxy.me Trust Center for current accessibility, security, privacy, and compliance documentation or to request additional information.
Report an accessibility issue
If you experience an accessibility problem while using doxy.me, please contact our Support Team.
When possible, please include:
What you were trying to do
What happened
Which browser and device you were using
Which assistive technology you were using, if applicable
This information helps us investigate the issue and improve the experience.