Doxy.me is built to make telehealth simple, secure, and easier to access. Patients can join a visit from a supported web browser using the link shared by their provider, without creating a doxy.me account or downloading software.
We know accessibility matters in healthcare. A virtual visit should be as easy as possible for patients and providers, including people who use captions, screen readers, keyboard navigation, browser zoom, display settings, or other accessibility tools.
This article explains how doxy.me approaches accessibility, what accessibility features are available, how to request accessibility documentation, and how to report an accessibility issue.
What's covered:
Our approach to accessibility
Doxy.me continues to evaluate and improve accessibility across the product. Our accessibility work focuses on helping more people use doxy.me successfully before, during, and after a telehealth visit.
This includes improving support for people who:
Use screen readers or other assistive technologies
Navigate with a keyboard
Need captions during a visit
Use browser zoom or larger text
Use display, contrast, or spacing settings
Need clear instructions and predictable workflows
Join visits from different devices or supported web browsers
...and more
Accessibility is an ongoing effort. Some parts of doxy.me already support accessibility standards, while other areas are still being improved.
Accessibility Conformance Report
Doxy.me maintains an Accessibility Conformance Report, also known as an ACR.
An ACR helps customers understand how a product supports accessibility standards. It is based on the Voluntary Product Accessibility Template, often called a VPAT.
A VPAT is the template.
An ACR is the completed report.
Organizations often use ACRs during procurement, compliance review, vendor evaluation, or internal accessibility review.
Latest report details
The May 2026 Doxy.me Accessibility Conformance Report evaluates the doxy.me telemedicine web application, including:
The provider portal
Anonymous patient visits
The report is based on VPAT Version 2.5 and evaluates doxy.me against:
WCAG 2.0 Level A and AA
WCAG 2.1 Level A and AA
WCAG 2.2 Level A and AA
The evaluation used automated, manual, and functional testing. Chrome with NVDA was included as an assistive technology testing combination.
The report was prepared by Level Access using a representative sample of doxy.me product flows. For accessibility documentation questions, contact doxy.me Support.
WCAG Level AAA criteria were not included in the report.
What the report terms mean
The ACR uses standard terms to describe accessibility support.
Supports means the product has at least one way to meet the accessibility criterion without known defects, or provides an equivalent way to complete the task
Partially Supports means some parts of the product meet the criterion, but some functionality does not
Does Not Support means most product functionality does not meet the criterion
Not Applicable means the criterion does not apply to the product
Because accessibility can depend on your task, browser, device, settings, and assistive technology, your experience may vary across different areas of doxy.me.
Accessibility support in doxy.me
Doxy.me includes several features and product behaviors that can help make telehealth easier to access.
Patients can join without downloads or accounts
Patients do not need to create a doxy.me account or download software before joining a visit. They can open the link shared by their provider in a supported web browser and follow the check-in steps.
This helps reduce setup barriers, especially for patients who may not be comfortable installing software or managing another account.
Browser-based access
Doxy.me works in supported web browsers. Many users can also use browser and device accessibility settings while using doxy.me, such as:
Browser zoom
Screen reader settings
Display scaling
Color and contrast settings
Keyboard navigation settings
Operating system accessibility settings
Availability and behavior may depend on your browser, device, operating system, and assistive technology.
Closed Captions
Closed Captions provide real-time captions during supported doxy.me sessions.
Captions can help people who:
Are deaf or hard of hearing
Are in a noisy environment
Have auditory processing needs
Prefer to follow spoken information in writing
Need extra support understanding what is being said
Both providers and patients can turn on Closed Captions during a session. Each participant controls captions for themselves.
Closed Captions are generated in real time and are not saved by doxy.me after the session ends.
Note:
Captions are available during supported live sessions
Captions begin after they are turned on
Captions are not available after the session ends
Each participant must turn captions on for themselves
Caption availability may depend on plan, browser, and session type
Chat during sessions
Patients and providers can use chat during a visit.
Chat may be helpful when:
Audio is difficult
A patient wants to share written information
A provider needs to send a short instruction
A participant needs another way to communicate during the visit
Providers should use their clinical judgment and follow their organization’s policies when using chat during care.
Camera and microphone testing
Before a visit, patients and providers can test camera and microphone access. This can help identify browser permission issues before the appointment begins.
If camera or microphone access is blocked, doxy.me provides browser-specific troubleshooting steps.
Browser permission prompts are controlled by your browser or device. If you use a screen reader, keyboard navigation, or another assistive technology, follow your browser’s standard controls to allow camera and microphone access.
Consistent product behavior
The ACR identifies several areas where doxy.me supports accessibility criteria related to predictable product behavior, including:
Consistent navigation
Consistent identification of components
No keyboard traps
Target size minimums
Accessible authentication minimums
Orientation support
Live captions
Captions and audio descriptions for prerecorded media where applicable
These supported areas help make parts of the doxy.me experience more predictable and easier to use.
The ACR also identifies support for page language, language changes, multiple ways to navigate, timing adjustment, pause/stop/hide controls for moving or auto-updating content, character key shortcut controls, and flashing content limits.
Additionally, the report identifies support for several pointer and motion-related criteria, including single-pointer alternatives for multipoint or path-based gestures, pointer cancellation, motion actuation alternatives, dragging alternatives, and minimum target size.
Current known limitations
Doxy.me continues to improve accessibility. The May 2026 ACR identifies some areas where doxy.me partially supports WCAG criteria.
We are sharing these limitations in plain language so patients, providers, and clinics understand where some users may experience barriers.
Screen reader labels and page structure
Some images, buttons, links, toggles, headings, and form controls may not provide enough information to screen readers.
This means a screen reader user may sometimes hear:
A generic image name
A link without enough context
A button that does not clearly explain what it affects
A form field without a clear programmatic label
A page structure that is harder to navigate by headings
Keyboard access and focus
Some interactive controls may not be fully accessible by keyboard alone.
In some areas:
Keyboard focus may not move in the expected order
Focus may not return to the original button after a dialog closes
Tooltips may appear only with a mouse and not with keyboard focus
Disabled buttons may still receive keyboard focus
Some controls may not show a clear visible focus indicator
This can make navigation harder for people who use a keyboard, screen reader, screen magnifier, or voice input.
Some repeated navigation areas may not include a reliable way to skip directly to the main content, which can require extra keystrokes.
Color and contrast
Some text, placeholder text, status labels, icons, toggles, and focus indicators may not meet minimum contrast expectations.
Some selected states or focus states may rely too much on color alone. This can make them harder to identify for people with low vision or color blindness.
Zoom, reflow, and text spacing
Some content may overlap, disappear, or become cut off when users:
Zoom to 200%
Use a narrow screen
Use custom text spacing
Use display settings that enlarge content
This may affect some navigation elements, payment forms, upgrade dialogs, video call controls, chart labels, and other interface elements.
Some third-party embedded components, including payment forms and reCAPTCHA, may not fully respond to custom text spacing settings.
Forms and error messages
Some forms may not provide enough labels, instructions, or error guidance.
In some cases:
Required fields may not be clearly explained
Error messages may not identify the exact field in error
Error messages may not provide enough guidance to fix the issue
Some grouped form fields may not be programmatically grouped for screen readers
Some password, email, and mobile number fields may not provide enough information for browser autofill or assistive technologies to identify the input purpose
This can make forms harder to complete for screen reader users, keyboard users, people with cognitive disabilities, and people using autofill or voice input.
Status messages and confirmations
Some dynamic updates and confirmation messages may not be announced to screen readers.
For example, a screen reader user may not always be notified when:
A setting was saved
A password was changed
A link was copied
A quantity or carousel control updated content
A notification appeared
Doxy.me is continuing to improve how status messages are communicated to assistive technologies.
These limitations may not appear in every workflow. Some apply to provider account settings, payment or upgrade flows, dashboards, Custom Waiting Room configuration, or other product areas.
Tips for patients
Before your visit:
Use the link your provider sent you
Join from a supported web browser
Allow camera and microphone access when prompted
Use your browser or device accessibility settings if needed
Ask your provider before the appointment if you need captions or another accommodation
During your visit:
Turn on Closed Captions if they are available and helpful
Use chat if written communication is helpful
Tell your provider if you cannot hear, see, or access something
Refresh your browser if something does not load correctly
Contact your provider’s office if you have trouble joining or reconnecting
Tips for providers
You can help make virtual visits easier for patients by preparing them before the appointment.
Recommended practices:
Send the visit link ahead of time
Share patient instructions before the visit
Encourage patients to test their camera and microphone
Let patients know whether Closed Captions are available
Use plain language when giving instructions
Avoid relying only on color, visual location, or images
Offer chat as another way to communicate when clinically appropriate
Leave extra time for patients who use assistive technology
Ask patients if they need support joining or participating in the visit
Creating more accessible Custom Waiting Room content
If you use a Custom Waiting Room, the content you add can affect how easy it is for patients to understand and use.
To make your Waiting Room content easier to access:
Use clear headings
Keep paragraphs short
Use plain language
Avoid images of text when possible
Do not rely only on color to communicate meaning
Use descriptive links, such as “Read our intake instructions” instead of “Click here.”
Add important information as text, not only in an image or video
If you include a video, consider adding a short text summary nearby
Give specific instructions, such as “Select the Start button” instead of “Click the green button.”
Clear Waiting Room content can help all patients, including patients using screen readers, browser zoom, translation tools, or cognitive support tools.
Browser extensions
Some users choose to use browser extensions for additional accessibility support, such as magnification, text-to-speech, or color adjustments.
Browser extensions are optional and are not required to use doxy.me. Doxy.me does not provide support for third-party browser extensions.
Before using a browser extension during a healthcare visit, confirm that it is approved by your organization and appropriate for use with sensitive information.
For clinic procurement and compliance teams
The Doxy.me ACR can help your organization evaluate doxy.me during procurement, compliance review, vendor assessment, or accessibility review.
The May 2026 ACR includes:
Product and version information
Report date
Product description
Evaluation methods
Standards included in the report
WCAG 2.0, 2.1, and 2.2 Level A and AA criteria
Conformance levels for each criterion
Remarks and explanations for supported and partially supported criteria
The ACR also identifies support for error prevention for legal, financial, and data-related actions, meaning users are given an opportunity to correct input before those actions are completed.
The report is intended to document accessibility support clearly and transparently. It should be reviewed alongside your organization’s accessibility requirements, clinical workflows, supported web browsers, and assistive technology needs.
Report an accessibility issue
If you experience an accessibility issue while using doxy.me, please contact Support.
When possible, include:
What you were trying to do
What happened instead
If you were using doxy.me as a provider or joining as a patient
Your browser type
Your device and operating system
Any assistive technology used, such as a screen reader, magnifier, switch device, or voice control tool
A screenshot or screen recording, if available and appropriate
Please do not include protected health information in screenshots, recordings, or support messages.
Your feedback helps us identify issues and improve the doxy.me experience.
Request accessibility documentation
For procurement, compliance, or vendor review, contact Support to request the latest Accessibility Conformance Report.
You can also contact Support if you have questions about using doxy.me with accessibility tools or browser/device accessibility settings.