This update is all about clearer communication during your session with new features like closed captions, reduced background noise, and adjustable video quality.
We’ve also made updates to the Scribe, File Transfer, and Teleconsent apps to help make your doxy.me experience even more efficient.
More ways to download with Scribe
Available on Pro plans ⭐ Desktop and mobile compatible
With Scribe, you can now download your SOAP Note and transcript in multiple formats. Choose whether you want a PDF or .txt file depending on whether you want the Note to be formatted (PDF) or editable (.txt). Both options are now available on your End Call Screen.
What's new:
Formatted SOAP Note PDF download option
Choose via a drop-down menu on your End Call Screen
Receive PDF files in a .zip folder if you have also selected to receive a transcript
Reduce background noise
Available on Pro plans ⭐ Desktop and mobile compatible
Filter out distracting sounds in real time—ideal for offices or public spaces. Available to both providers and patients, simply enable it manually at any time during a session. The setting resets after each call.
What's new:
Optional setting
Recommended for noisy environments
Available for 1:1 and Group Calls
Use File Transfer with Group Call
Available on Pro plans ⭐ Desktop and mobile compatible
You can now use File Transfer as normal when in a Group Call. Send or request files by selecting one of the participants.
What's new:
File Transfer now available during Group Calls
Send and receive files as before, selecting the patient you wish to share with
Closed Captions
Available on Pro plans ⭐ Desktop and mobile compatible
Live captions during sessions help improve focus and make conversations more accessible for everyone.
What's new:
Available for 1:1 and Group Calls
Supports English language sessions
Adjustable Video Quality
Available on Pro plans ⭐ Desktop and mobile compatible
Manually adjust the video quality to match your needs and internet connection strength right in your Control Bar. Choosing the right video definition can help maintain a clear and stable call experience.
What's new:
Auto - Recommended
LD (Low Definition)
SD (Standard Definition)
HD (High Definition) - Available on Pro plans
Updated Teleconsent forms to include AI transcription services
Available on Pro plans ⭐ Desktop and mobile compatible
It is recommended that clinicians gain the consent of their patients before using AI transcription, summarization, or note taking services - whether in writing or verbally.
Our Telehealth Appointment Consent Form has now been updated with a clause to cover AI transcription and summarization.
If you are thinking about using Scribe to automatically generate summarized notes and transcripts of your session, this form will allow you to go into sessions with full peace of mind, knowing that you have the patient’s consent.
What's new:
Teleconsent Form can be used exactly as before
Now also covers you for AI note-taking if desired