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Troubleshooting
How to resolve problems and issues
47 articles
Unable to login as a provider
Patient not appearing in queue (or they don't see me online)
Unable to start call
Is my patient's location accurate?
Is doxy.me down?
Allow access to camera and mic
Camera and microphone permission: Chrome
Camera and microphone permission: Safari
Camera and microphone permission: Firefox
Camera and microphone permission: Edge
Camera and microphone permission: macOS
Camera and microphone permission: Windows 10
Camera and microphone permission: Surface Pro
Allow access to your camera in Chrome
How to troubleshoot during a call
Unfreeze frozen video
Improve internet speed
Mobile phone audio/video disruptions
Update your web browser
Update your operating system
Run diagnostic tests
Configure network settings
How to clear cache and cookies: overview
Clear cache and cookies: Chrome desktop/laptop
Clear cache and cookies - Chrome mobile
Clear cache and cookies - Safari desktop/laptop
Clear cache and cookies - Safari mobile
Clear cache and cookies - Firefox iOS
Clear cache and cookies - Firefox desktop/laptop
Clear cache and cookies - Edge desktop/laptop
Additional support: resources for your software and hardware