doxy.me

Suggestions for improving the patient queue

Patient not appearing in queue (or they don't see me online)

Trouble when starting a call with your patient

Unable to start call

Why your patient's location may not appear correctly

Is my patient's location accurate?

Is doxy.me down?

A quick guide to accessing your doxy.me account, updating your password, or changing your email address

Manage your Free or Pro account: Log in, reset password, change email

Troubleshooting

Resolve video problems preventing participants from seeing you

Solving common video issues

How to find the causes of poor choppy video and improve them

How to: improve poor video quality

Blurry video

Learn more about Apple's new standard feature, Reactions!

Why do I see animations in my doxy.me call?

Video Issues

Unable to hear patient (or patient unable hear me)

Top ways to address echos, background noise, and lags

How to improve audio quality

Tips for connecting your device to AirPods and AirPods Pro

Troubleshooting for airpods and airpods pro

Audio Issues

Reasons text message invites are sometimes not received and what you can do about it

Text message invites: patients not receiving (errors)

How to resubscribe to doxy.me text messaging

Text message invites: subscribe to doxy.me messaging

Determine why text notifications are not being delivered and how to fix it

Text notifications not working

Email invite: not working

Tips to ensure meeting end times, columns, and meeting history appear

Meeting history: missing information

Text message invites: daily limit

Doxy.me email invites: daily limit

Feature Issues

How to allow camera and microphone access for all browsers and operating systems

Allow access to camera and microphone

How to allow access or reset permissions when using the Chrome browser

Camera and microphone permission: Chrome

How to allow access or reset permissions when using the Safari browser

Camera and microphone permission: Safari

How to allow access or reset permissions when using the Firefox browser

Camera and microphone permission: Firefox

How to allow access or reset permissions when using the Edge browser

Camera and microphone permission: Edge

How to allow access or reset permissions in your MacOS system

Camera and microphone permission: macOS

How to allow access or reset permissions in your Windows 10 system

Camera and microphone permission: Windows 10

How to allow access or reset permissions on your Surface Pro device

Camera and microphone permission: Surface Pro

How to enable camera and microphone access in Chrome

Allow access to your camera in Chrome

Camera and Microphone Access Permission

How to troubleshoot during a call

Unfreeze frozen video

How to make sure your are getting the most out of your internet

Improve internet speed

Mobile phone audio/video disruptions

How to make sure you are using the latest version of Chrome, Firefox, or Safari

Update your web browser

Update your operating system

Run diagnostic tests

How to optimize port and firewall configuration for doxy.me

Configure network settings

How to clear cache and cookies on any device

How to clear cache and cookies: overview

How to clear cache and cookies to resolve technical issues.

Clear cache and cookies: Chrome desktop/laptop

How to Clear Cache for both iPhone and Android devices

Clear cache and cookies - Chrome mobile

Clear cache and cookies - Safari desktop/laptop

How to clear browser cache for iPhone and iPad devices

Clear cache and cookies - Safari mobile

How to clear cache and cookies on Firefox for iPhone and iPad

Clear cache and cookies - Firefox iOS

Clear cache and cookies - Firefox desktop/laptop

Clear cache and cookies - Edge desktop/laptop

List of specific support websites for your computer laptop or mobile device

Additional support: resources for your software and hardware

How To

Find answers and get help from Intercom Support and Community Experts

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