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What's new preview: Pro
What's new preview: Pro

Next-generation telehealth arrives Fall 2024

Updated this week

We’re bringing you a refreshed Dashboard and Waiting Room, updated Settings, and an enhanced Video Call experience - arriving 2024!


Video Call 2.0

Made to feel like an engaging, in-person visit, the full-screen video adjusts to your internet connection and provides on-demand controls, keeping the focus on your patient.

What's new:

  • Full-screen display: A clear view of your patient fully displayed across your screen

  • Adaptive HD video: Video quality dynamically adjusts based on your bandwidth

  • On-demand controls: Controls and menus only appear when you want to see them

  • Check-in notifications: Stay informed during a call with less distracting alerts

  • Patient information card: Thoughtfully redesigned for a more organized view

  • Screen Share: Have full control with the ability to stop the patient's screen share

  • File Transfer: Transfer or request up to five files at once

  • Chat history: Download your in-call messages for easy record-keeping


🎬 See the Video Call 2.0 reveal:

Note: This 11-second clip does not have audio


Group Call 2.0

Starting with everyone present, group calls with up to 25 participants are viewable in either Gallery or Speaker view, and include a session timer.

What's new:

  • Add everyone in one click: Begin group calls with all participants present

  • Updated display options: Views that suit group appointments with a simple, modern look

🎬 See the Group Call 2.0 difference:

Note: This 11-second clip does not have audio


Dashboard and Waiting Room 2.0

Intentionally simple, your Dashboard was designed to enhance visibility and maximize productivity. Effortlessly track usage, export session history, manage account settings, monitor your Waiting Room, start appointments, and more — all from one place.

What's new:

  • Navigation sidebar: Easy access to your Dashboard, Analytics, History (formally Meeting History), and Settings using the newly designed navigation sidebar

  • Waiting Room: Your Waiting Room now has its own dedicated space on your Dashboard, making it easier to view and manage your patient queue

🎬 See the Dashboard 2.0 difference:

Note: This 11-second clip does not have audio


Settings 2.0

Customize your profile, manage notifications, and update preferences with the feature designed to help you personalize the doxy.me experience to your needs.

What's new:

  • Profile tab: Change your personal and professional info

  • Account tab: Update your sign in info and Beta enrollment

  • Subscription tab: Access and change your plans and payment info

  • BAA tab: View existing Business Associate Agreements or to generate a new one

  • Preferences tab: Control your notifications, self-preview, and language settings

  • Waiting room tab: Edit your room web address or set a passcode

🎬 See the Settings 2.0 difference:

Note: This 10-second clip does not have audio


File Transfer 2.0

Keep sensitive information secure with two-way file sharing between you and your patients, available in the appointment or Waiting Room.

What's new:

  • Transfer multiple files at once: Request or receive up to 5 files per transfer

  • Live progress updates: You and your patients can view transfer progress

  • Retry button: Easily re-attempt to send files with one click

🎬 See the File Transfer from Waiting Room 2.0 difference:

Note: This 11-second clip does not have audio


Photo Capture 2.0

Take a high-resolution picture to document appointment details with files instantly available to download for organized and comprehensive records.

What's new:

  • Built-in patient consent: Safeguard patient privacy when taking a photo

  • Instant preview: See the high-resolution photo or choose a re-take

  • One click download: Easily download JPEG files directly to your computer

🎬 See the Photo Capture 2.0 difference:

Note: This 11-second clip does not have audio


Interpreter 2.0

Add certified medical interpreters in over 240 languages to your appointments within 20 seconds, with HIPAA compliance and no minimums—pay just $0.99 per minute for what you use.

What's new:

  • Easily identify interpreters: A new interpreter icon will display on Patient Cards in the Waiting Room or during calls

  • Recently used languages: Previously used interpreter languages are displayed first

  • Most popular languages: Select from the most popular languages or scroll to see the full list

🎬 See the Interpreter 2.0 difference:

Note: This 11-second clip does not have audio


Teleconsent 2.0

Virtually guide patients through digital consent forms in a split-screen display. Providers and patients can fill out details, digitally sign, and download completed forms - together or independently.

Add Teleconsent to your doxy.me experience using the Apps button on your Sidebar and complete the one-time setup.

What’s new:

  • Improved patient experience: Patients can now review documents at their own pace, with better readability on mobile, tablet and small-screen devices

  • Mobile-ready: Participants can pinch, zoom, and independently scroll through documents easily on their phones

  • Advanced tools for providers: Providers can highlight sections or guide patients to the next step

🎬 See the Teleconsent 2.0 difference:

Note: This 10-second clip does not have audio


Launch Success Kit

When embracing change, feeling prepared can make a world of difference. Build your confidence navigating the new doxy.me with these resources. Check back soon for more!

🎬 Video | See Video call transform before your eyes in 30 seconds

📚 Article | Set patients up for success with this ready-to-share guide, introducing them to the new doxy.me

🌟 Hands-on learning | Practice navigating Dashboard 2.0 and Video Call 2.0, and Group Call 2.0 without the pressure of patients in this simulated learning environment


Doxy.me’s look may be new, but it’s the same secure, HIPAA-compliant platform trusted by millions of providers around the world and loved by patients.

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