We’re bringing you a completely refreshed and redesigned doxy.me experience - arriving Spring 2025!
💡 Weekly login required
To better protect your account, sessions now expire every 7 days. This strengthens security while keeping access simple—just log in once a week.
Video Call
Made to feel like an engaging, in-person visit, the full-screen video adjusts to your internet connection and provides on-demand controls, keeping the focus on your patient.
What's new:
Full-screen display: A clear view of your patient fully displayed across your screen
Adaptive HD video: Video quality dynamically adjusts based on your bandwidth
On-demand controls: Controls and menus only appear when you want to see them
Check-in notifications: Stay informed during a call with less distracting alerts
Patient information card: Thoughtfully redesigned for a more organized view
Screen Share: Have full control with the ability to stop the patient's screen share
File Transfer: Transfer or request up to five files at once
Chat history: Download your in-call messages for easy record-keeping
🎬 See the new Video Call difference:
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Group Call
Starting with everyone present, group calls with up to 25 participants are viewable in either Gallery or Speaker view, and include a session timer.
What's new:
Add everyone in one click: Begin group calls with all participants present
Updated display options: Views that suit group appointments with a simple, modern look
🎬 See the new Group Call difference:
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Dashboard and Waiting Room
Intentionally simple, your Dashboard was designed to enhance visibility and maximize productivity. Effortlessly track usage, export session history, manage account settings, monitor your Waiting Room, start appointments, and more — all from one place.
What's new:
Navigation sidebar: Easy access to your Dashboard, Analytics, History (formally Meeting History), and Settings using the newly designed navigation sidebar
Waiting Room: Your Waiting Room now has its own dedicated space on your Dashboard, making it easier to view and manage your patient queue
🎬 See the new Dashboard difference:
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Settings
Customize your profile, manage notifications, and update preferences with the feature designed to help you personalize the doxy.me experience to your needs.
What's new:
Profile tab: Change your personal and professional info
Account tab: Update your sign in info and Beta enrollment
Subscription tab: Access and change your plans and payment info
BAA tab: View existing Business Associate Agreements or to generate a new one
Preferences tab: Control your notifications, self-preview, and language settings
Waiting room tab: Edit your room web address or set a passcode
🎬 See the new Settings difference:
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File Transfer
Keep sensitive information secure with two-way file sharing between you and your patients, available in the appointment or Waiting Room.
What's new:
Transfer multiple files at once: Request or receive up to 5 files per transfer
Live progress updates: You and your patients can view transfer progress
Retry button: Easily re-attempt to send files with one click
🎬 See the new File Transfer from Waiting Room difference:
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Photo Capture
Take a high-resolution picture to document appointment details with files instantly available to download for organized and comprehensive records.
What's new:
Built-in patient consent: Safeguard patient privacy when taking a photo
Instant preview: See the high-resolution photo or choose a re-take
One click download: Easily download JPEG files directly to your computer
🎬 See the new Photo Capture difference:
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Interpreter
Add certified medical interpreters in over 240 languages to your appointments within 20 seconds, with HIPAA compliance and no minimums—pay just $0.99 per minute for what you use.
What's new:
Easily identify interpreters: A new interpreter icon will display on Patient Cards in the Waiting Room or during calls
Recently used languages: Previously used interpreter languages are displayed first
Most popular languages: Select from the most popular languages or scroll to see the full list
🎬 See the new Interpreter difference:
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Teleconsent
Virtually guide patients through digital consent forms in a split-screen display. Providers and patients can fill out details, digitally sign, and download completed forms - together or independently.
Add Teleconsent to your doxy.me experience using the Apps button on your Sidebar and complete the one-time setup.
What’s new:
Improved patient experience: Patients can now review documents at their own pace, with better readability on mobile, tablet and small-screen devices
Mobile-ready: Participants can pinch, zoom, and independently scroll through documents easily on their phones
Advanced tools for providers: Providers can highlight sections or guide patients to the next step
🎬 See the new Teleconsent difference:
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Payment
Securely collect patient fees in over 135 currencies via Stripe, accepting credit card payments in the Doxy.me Waiting Room and during appointments.
🎬 See the new Payment difference
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Whiteboard
Engage patients through drawing, writing, and annotating to clarify concepts and encourage personal expression.
🎬 See the new Whiteboard difference
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Custom Waiting Room
Elevate your check-in experience with a professional look that reflects your practice, welcomes patients, and lets you customize the information patients see to make every visit feel personalized - exclusively for Pro users.
What's new:
New, easy-to-use template: Create a professional and well-designed page with information that sets appointments up for success
🎬 See the new Custom Waiting Room difference
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Default Waiting Room
Build trust with a professional first impression, essential telehealth information, and helpful pre-appointment tips that reassure and prepare patients for their visit - automatically added for all users.
What’s new:
Refreshed, welcoming design: Automatically added for all users
🎬 See the new Default Waiting Room difference
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Pause
The new Pause reimagines the original feature to create a smoother experience when you pause a session. Patients stay in their session, enjoying a calming scene with soothing sounds, reducing confusion and delivering an in-office feel.
What’s new:
Patients stay in their session: Complete with calming scenes and sounds
In-office feel: You may step out and return without the patient moving from the session
Dokbot, Doxybot, and Adhere.ly Update
Doxybot’s Pre-Call Test, Dokbot’s Post-Call Survey, and Adhere.ly’s progress tools are unavailable on the new doxy.me experience. If you have any questions, our doxy.me support team is here to help!
Launch Success Kit
When embracing change, feeling prepared can make a world of difference. Build your confidence navigating the new doxy.me with these resources. Check back soon for more!
🎬 Video | See Video call transform before your eyes in 30 seconds
📚 Article | Set patients up for success with this ready-to-share guide, introducing them to the new doxy.me
🌟 Hands-on learning | Practice navigating the new Dashboard, Video Call, and Group Call without the pressure of patients in this simulated learning environment
Doxy.me’s look may be new, but it’s the same secure, HIPAA-compliant platform trusted by millions of providers around the world and loved by patients.